Code of Professional Conduct & Ethics

We offer database consultancy services and only accept projects which fall directly within our trade classification. We endeavour to provide clients with quality solutions which have a real and lasting benefit greater than their cost of investment in our services.

We assume the complete responsibility for our employees, subcontractors and representatives authorised to act on our behalf. We endeavour to make sure that individual pieces of work are only assigned to suitably qualified persons. Although work will be delegated, we will never delegate responsibility for work to a third party.

We refuse all projects where we are able to identify a conflict of interest or which may serve to compromise our objectivity or professional independence. We only accept projects which are legal and are not detrimental to our industry.

We will promptly disclose any interest that may affect our clients, influence the judgment of individual persons working on client projects, or impair the quality of our services. We do not allow outside interests to negatively affect the quality of our work.

We hold the interest of our clients as our highest priority and discuss in sufficient detail each individual concern and endeavour to provide the quality of service necessary to meet our client's needs. Where appropriate, credit is always given where credit is due.

We operate with equal opportunity principles and treat all persons with fairness regardless of age, race, religion, gender, sexual orientation or nationality.

We respect the confidentiality required by our clients and will not disclose any company information without the approval of our clients and will not gain financially from inappropriate use of such information.

We make sure that our advertising, project proposals, and other representations are honest, truthful, and easily understood. We estimate and charge reasonable and consistent fees for database consultancy services. We always either agree fees in advance or agree the basis in which fees are calculated.

In the unlikely event that problems are caused by our consultants and representatives, we undertake to rectify the problems without charging additional consultancy fees to our clients.